Last updated: September 2026

At Paracelsus Recovery, privacy is not simply a legal requirement. Discretion and confidentiality are fundamental to the way we work.

This Privacy Policy explains how we handle personal information when you visit paracelsus-recovery.com, contact us, request information or subscribe to our communications.

Who is responsible for your data?

The website is operated by:

PRC Group AG
Erlenhalde 2b
8832 Wollerau
Switzerland

Operating as Paracelsus Recovery, Utoquai 43, 8008 Zurich, Switzerland.

For privacy-related questions or requests, you can contact us at [email protected].

We process personal data in accordance with applicable Swiss data protection law and, where applicable, the EU/EEA General Data Protection Regulation (GDPR).

What information do we collect?

Most of our website can be used without telling us who you are.

We may collect personal information when you choose to interact with us, including:

• your name, email address, telephone number or other contact details;
• information you provide when making a treatment or general enquiry;
• information submitted when requesting materials or contacting us about press or careers;
• your email address and, if provided, your first name when subscribing to our newsletter;
• technical information generated when you use our website, such as IP address, browser and device information, pages visited and similar usage data.

Because of the nature of our work, you may choose to tell us about your physical or mental health, treatment needs or other sensitive circumstances when contacting us. Please only share what you feel comfortable providing at this stage.

We do not provide public user accounts, comment functions or facilities for visitors to upload images to the website.

How do we use your information?

We use personal information only where there is a legitimate reason to do so, including to:

• respond to enquiries and arrange confidential conversations;
• provide information about our programmes, services and availability;
• take steps requested by you in connection with possible treatment;
• respond to press, professional or career enquiries;
• send our newsletter where you have subscribed;
• operate, protect and improve our website;
• understand how our website is used;
• meet legal, regulatory and security requirements.

Where EU/EEA data protection law applies, our legal basis will depend on the circumstances and may include your consent, taking steps at your request before entering into a contract, our legitimate interests, compliance with legal obligations or specific legal grounds applying to healthcare and sensitive information.

Health and other sensitive information

We recognise that even an initial conversation with us can be highly personal.

Any health information or other sensitive information you choose to provide is handled with particular care and restricted to those who need it for the relevant purpose.

Where required by law, we will rely on your explicit consent or another applicable legal basis for processing such information.

Information created as part of a formal clinical or treatment relationship may be subject to additional medical confidentiality, professional secrecy and healthcare record requirements beyond this website Privacy Policy.

Newsletter

If you subscribe to Directly from Jan’s Desk or another Paracelsus Recovery newsletter, we use the information you provide to send those communications. Subscription is voluntary. You can unsubscribe at any time using the link provided in each email. We may retain limited information after an unsubscribe request where necessary to ensure that we respect your preference.

We do not add treatment enquiries to marketing lists simply because someone has contacted us.

Cookies, analytics and similar technologies

Like most modern websites, our website uses cookies and similar technologies to function securely and to help us understand how it is being used. Some technologies are necessary for the operation and security of the website. Others may be used for analytics or advertising purposes.

Where consent is required by law, non-essential technologies are used only after you have made your choice. You can change your preferences at any time through the cookie settings available on the website. Information collected through these technologies may include technical and usage information such as your IP address, device type, browser, approximate location and interaction with our website.

Who may receive your information?

We do not sell personal information.

We may share limited personal data with trusted service providers where necessary to operate our website and services. These may include providers of:

• website hosting and technical infrastructure;
• IT and cybersecurity services;
• email and newsletter services;
• website analytics and advertising technology;
• professional, legal or regulatory services.

These providers may use personal data only for the agreed purpose and are required to protect it appropriately.

We may also disclose information where required by law, regulation or a competent authority, or where necessary to protect our legal rights or the safety of individuals.

WhatsApp, Telegram and other external services

Our website allows you to contact us through services such as WhatsApp or Telegram and contains links to external websites and social media platforms. If you choose to use an external service, that provider may process information about you under its own privacy terms. The level of confidentiality and security offered by those services is outside our direct control.

For particularly sensitive information, you are welcome to contact us first and agree on an appropriate confidential communication channel.

International data transfers

Some of the technology providers used to operate our website or communications may process data outside Switzerland or the country in which you live.

Where personal information is transferred internationally, we take appropriate measures required by applicable data protection law to protect it, including recognised adequacy arrangements or contractual safeguards where necessary.

How long do we keep your information?

We keep personal information only for as long as it is reasonably necessary for the purpose for which it was collected and to meet applicable legal or regulatory requirements.

The appropriate period depends on the nature of the information and our relationship with you. For example, newsletter information is generally retained until you unsubscribe, while enquiry information may be retained for an appropriate period to manage the enquiry and any subsequent relationship.

When information is no longer required, it is deleted or anonymised where appropriate.

How do we protect your information?

Confidentiality is central to Paracelsus Recovery.

We use appropriate technical and organisational safeguards designed to protect personal information against unauthorised access, disclosure, loss, alteration or misuse. Access to personal information is limited to people who require it for their work and who are subject to confidentiality obligations. No online system can be guaranteed to be completely secure, but we continually review our safeguards in light of the sensitivity of the information entrusted to us.

Your privacy rights

Depending on the law that applies to you, you may have the right to:

• ask whether we process personal information about you;
• request access to your information;
• ask us to correct inaccurate information;
• request deletion or restriction of certain processing;
• object to certain uses of your information;
• withdraw consent where processing is based on consent; and
• receive certain information in a portable format.

You may contact us at [email protected] to exercise your rights.

You may also have the right to contact the relevant data protection authority, including the Swiss Federal Data Protection and Information Commissioner.

Changes to this policy

We may update this Privacy Policy when our website, services or legal obligations change. The current version will always be published on this page together with the date of the latest update. If you have any questions about privacy at Paracelsus Recovery, please contact us. We will treat your enquiry with the same discretion we bring to every conversation.